MORE INFORMATION

Products

As all of our products are hand woven and assembled in very small batches there may be some slight differences between pieces such as pattern placement or yarn dye batch shades. We like to think that this adds to the exclusivity of each piece and is part and parcel of handmade design!

All product measurements are approximate and may vary slightly between products due to yarn batch shrinkage rates.

Product colours may appear slightly differently in real life due to the brightness and resolution of your computer screen.

Products listed are subject to availability. If, in the unlikely event, an ordered product has run out we will inform you as soon as possible and offer either a full refund or an alternative product.

It is up to you to ensure products are fit for your chosen purpose and used correctly. 

Payment

 

All prices exclude delivery charges, and varies depending on the shipping option chosen by you.

It is the responsibility of you, (the customer) to pay for any import duties or extra taxes on international orders.

Payment for orders is taken via either PayPal or Stripe; We see and store your name, email and shipping information. All other payment info is processed through PayPal or Stripe depending on your payment method.

For more information on data handling by either company click the logos below.

All prices shown are in pounds sterling.

Shipping

 

All products must be paid for in full before they are dispatched.

All orders will be processed and shipped within 5 working days of order unless otherwise stated.

From December 2019, all online orders will be sent by Royal Mail Tracked and Signed For delivery.

 

Studio pickup is available for all orders with some larger items (such as the giant cushions!) available exclusively through the studio.

Orders will be sufficiently packaged to ensure its safe delivery using recyclable wrapping.

Please get in touch if you have any special shipping requirements such as removal of price tags for gifts.

Please allow 3-5 business days for UK orders to arrive and 7-10 business days for international deliveries. Orders may be slightly delayed at busy times of the year such as Christmas or New Year and international orders may be delayed through customs in certain countries.

For international deliveries outwith the European Union orders may attract import duty and/or local sales taxes which the customer will need to pay on receipt of the shipment.

Arra Textiles is not responsible for any customs or duty charges including those payable on returned orders.

For any parcels returned due to higher customs charges than expected; we reserve the right to deduct all costs incurred.

Returns

To return an item please contact us by emailing lucy@arratextiles.co.uk within 7 days of delivery before returning any order. 

 

We hope you will be satisfied by your Arra Textiles purchase, but if for any reason you are not, we are happy to exchange products for up to 10 days after purchase as long as they have not been used/worn and still have all tags attached. Items returned outwith the 10 day period will only be accepted if the return has been authorised by us first.

Please not that your statutory rights will not be affected. 

Please contact us within 7 days of delivery/delivery date with any details of damage or undelivered orders. If you fail to do this Arra Textiles will not accept responsibility for the damage and will not be obliged to offer a refund. 

For orders which are undelivered please allow 10 working days from postage date before a refund or replacement can be organised. 

For anything purchased as a gift, we will be happy to exchange items for another colour way within a month of the purchase date, as long as the item is unworn and in the same condition as it was sold in. 

Refunds will be sent in the payment method.

You are responsible for repackaging any returns to a suitable standard and we reserve the right to deduct any costs incurred by any items damaged due to unsuitable packaging.

Items are considered your property until it arrives with us and we can not be responsible for any returned items which do not arrive. Please note that you are responsible for the postage costs of returned or exchanged items.

If you wish to cancel or change your order before it is dispatched, please contact us at lucy@arratextiles.co.uk as soon as you can.

Workshops

Workshops cancelled within 48 hours of the start date will not be eligible for a full refund unless there is a waiting list for someone to take your place. An alternative workshop date will be offered where possible.

Data Handling and Privacy

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations.

 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only and never shared with any third parties.

 

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. More information on Wix.com's privacy policy here.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

If you don’t want us to process your data anymore, please contact us at lucy@arratextiles.co.uk or send us mail to: 29A North Deeside Road, Kincardine O'Neil, Aboyne, Aberdeenshire, AB34 5AA

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect and how we use it. 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at lucy@arratextiles.co.uk or send us mail to: 29A North Deeside Road, Kincardine O'Neil, Aboyne, Aberdeenshire, AB34 5AA

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If you have any questions of queries regarding any of our terms and conditions please contact us! 

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Information
29A North Deeside Road,
Kincardine O'Neil, Aboyne,
Aberdeenshire, AB34 5AA
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© 2016 by Arra Textiles