Question 1

What are the Arra Textiles Studio opening times?

Accepted Answer

The studio is  open by appointment year round. If you would like to visit the studio please do get in touch or check the homepage for up-to-date open days.

Question 2

Can I bring my own yarn or fleece to a workshop?

Accepted Answer

Bringing your own yarn or fleece to a workshop is no problem. We have a rigourous pest prevention policy in the studio, so any yarn or fleece will need to be placed in a sealed bag and dropped off at the studio approximately two weeks before the date of your workshop, so that it can be frozen. This will not effect your materials but will ensure that theres nothing new introduced to the studio.

Question 3

Where are you based?

Accepted Answer

My studio is at Maryfield Farm near Banchory by the River Dee. More details on how to visit can be found on the 'Contact' page.

Question 4

Do you run private workshops?

Accepted Answer

Yes, private workshops are available one to one or for groups of up to four on table looms and up to 14 on frame looms. 
Day rate for a private workshop is £500.

Question 5

Do you take commissions?

Accepted Answer

Commissioning an artwork can be the perfect option when you're looking for something that is a little more personal. I specialise in handwoven landscapes and seascapes which blend traditional tapestry techniques with contemporary patterning but I’m also open to projects which are a little more abstract. Designs will always have my distinctive style and colour sense but can be as subtle, bold, contemporary or traditional as needed!
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I have a number of commissions lined up over the next year but please feel free to get in touch to discuss any options regarding your project or to be added to the waiting list.

Currently, I am not creating bespoke jacquard designs but have a range of finished pieces available in the online gallery.

Question 6

How can I care for my hand woven item?

Accepted Answer

The majority of designs (excluding artworks) can be washed on a wool setting at 30°C then dried flat before being pressed with a steam iron.
You may find with some of the cowl scarves and straight scarves that in the first month or two of use a thread or two will come loose at the edge. This is completely normal and expected. As the scarf is used, worn and washed, it will begin to come together and felt very slightly. I usually pull a few threads back from the edge of each scarf once they are finished but from time to time an extra couple will be needed. They can be carefully pulled back and snipped at the end.

Question 7

Where can I read testimonials from past customers?

Accepted Answer

Find a few quotes from past and present clients below;
 
"Beautifully lightweight and warm for when the evenings begin to draw in"
- Bespoke Wave Throw
  Etta, Scotland
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"I wear my scarf everyday in the winter, I just love it!"
- Bespoke Cashmere Scarf
 Ruth, Scotland
 
"I just recieved my Ripple Cowl in Stonewash and I cannot describe just how thrilled and in awe of it I am!! The colors are right out of the river near my house here in the Blue Ridge Mountains of North Carolina, a river I hold dear in my heart and those colors are the very esence of my soul!"
- Ripple Cowl Scarf in Stonewash
Kimberly, North Carolina USA

Question 8

Can I do an internship with your studio?

Accepted Answer

I'm not currently able to offer internships or work experience but I have had visits from school and textile students in the past. I am also happy to answer any textile related questions through the blog!

Question 9

Is your work available for wholesale customers?

Accepted Answer

If you have a gallery, independent shop or large project and you'd like to find out more about stocking my work, please contact me at lucy@arratextiles.co.uk.

Question 10

Can I cancel my Workshop booking?

Accepted Answer

Workshops are refundable within 48hours of purchase, minus any card and payment transaction/ processing fees. After 48 hours from purchase date workshops are non refundable unless there is a waiting list. All workshop refunds will be minus any card or payment transaction/processing fees.
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Workshops booked through Eventbrite are organised by the respective venues and I have no control over refunds, cancellations or added booking fees.

If a workshop has to be rescheduled due to a situation beyond our control eg. local Covid restrictions, inclement weather conditions etc. I will work with you to find a new date, you will not lose your place!
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If you have a bad cold or one of your close contact tests positive for Covid-19 or has contact with someone who suspects they may have Covid-19 in the 10 days before your workshop is due to start please let me know as soon as possible and we can reschedule for a later date. You will not lose your place and there will be no extra charges but I'd like for everyone including myself to feel comfortable and be safe during the workshop.

For more information on cancellations and returns please visit the 'Shipping and Returns' page through the link below.

Question 11

Do you ship overseas?

Accepted Answer

Shipping is currently available to UK addresses (Not including Northern Ireland due to the current Brexit regulations), Australia, New Zealand, Japan, Singapore and Canada.

Frequently asked questions