Store Policy

Customer Care

As all of our products are hand woven and assembled in very small batches there may be some slight differences between pieces such as pattern placement or yarn dye batch shades. We like to think that this adds to the exclusivity of each piece and is part and parcel of handmade design!

All product measurements are approximate and may vary slightly between products due to yarn batch shrinkage rates.

Product colours may appear slightly differently in real life due to the brightness and resolution of your computer screen.

Products listed are subject to availability. If, in the unlikely event, an ordered product has run out we will inform you as soon as possible and offer either a full refund or an alternative product.

It is up to you to ensure products are fit for your chosen purpose and used correctly. 

Privacy & Safety

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only and never shared with any third parties.

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. More information on Wix.com's privacy policy here.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect and how we use it. 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at lucy@arratextiles.co.uk or send us mail to: 29A North Deeside Road, Kincardine O'Neil, Aboyne, Aberdeenshire, AB34 5AA

Cookies are implemented in every site built by Wix.

If you have any questions of queries regarding any of the terms and conditions please get in touch!

Wholesale Inquiries

The Artisan Collection is available wholesale to select outlets.

 

If you would like to find out more please contact lucy@arratextiles.co.uk or send a message through the contact page.

Payment Methods

- Credit / Debit Cards

- PAYPAL

- Online Bank Transfer

- Offline Payments Including Cash & Cheque

- Payment Plans