Shipping & Returns

Shipping Policy

UK Delivery

 

All products need to be paid for in full before they are dispatched, if you would like to change or amend the delivery address or name on an order please contact lucy@arratextiles.co.uk as soon as possible.

 

From December 2019, all online orders will have the option to be sent via Royal Mail Tracked which means your order will be trackable and insured during delivery. If you decide to choose Standard Shipping please be aware that Arra Textiles will not be held responsible for lost or missing parcels and they will not be refunded. Proof of postage is available on request.

 

Studio pickup is available for all orders, contact lucy@arratextiles.co.uk for more information.

Please get in touch if you have any special shipping requirements such as removal of price tags for gifts or if you would like a postcard message included.​

Delivery To Rest Of The World 

Prices in the online shop are shown in GBP. Please be aware that there is a high chance that your order may attract import duty, handling charges and local taxes which you will have to pay on receipt of your delivery. The levels and thresholds of charges vary from country to country, Arra Textiles has no control over or responsibility for these extra fees and is not able to advise on what these may be. Please contact the embassy or customs authority of the destination country for help, either directly or via their websites. Free shipping or free delivery offer code promotions only cover the initial postal fee and do not include any VAT, duties, taxes  or other costs that may be incurred.

Find out more about ordering gifts or goods from the UK with HMRC’s guide for international post users.​​

Unfortunately I am currently unable to ship to EU countries. 

Return & Exchange Policy

If you wish to cancel or change your order before it is dispatched, please contact us at lucy@arratextiles.co.uk as soon as you can.

 

To return an item please contact us by emailing lucy@arratextiles.co.uk within 7 days of delivery and before returning any order. 

 

We hope you will be satisfied by your Arra Textiles purchase, but if for any reason you are not, we are happy to exchange products for up to 10 days after purchase as long as they have not been used/worn and still have all tags attached. Items returned out-with the 10 day period will only be accepted if the return has been authorised by Arra Textiles first. Please not that your statutory rights will not be affected. 

Please contact Arra Textiles within 7 days of delivery with any details of damage or undelivered orders. If you fail to do this Arra Textiles will not accept responsibility for the damage and will not be obliged to offer a refund. 

For UK orders which are undelivered please allow 30 working days from postage date before a refund or replacement can be organised. If the order was made with standard shipping Arra Textiles will not be obliged to offer a refund or replacement. Due to a mix of Covid and Brexit restrictions, delivery to destinations out-with the UK is taking longer than usual and can be between 6 - 10 weeks.

For anything purchased as a gift, we will be happy to exchange items for another colourway within a month of the purchase date, as long as the item is unworn and in the same condition as it was sold in. 

Refunds will be sent in the payment method where possible.

You are responsible for repackaging any returns to a suitable standard and we reserve the right to deduct any costs incurred by any items damaged due to unsuitable packaging. 

Items are considered your property until it arrives with us and we can not be responsible for any returned items which do not arrive. Please note that the buyer is responsible for the return postage costs and any possible customs/duty/handling fees of returned or exchanged items unless the return is a defective item.

Arra Textiles is not responsible for any customs or duty charges including those payable on returned orders.

For any parcels returned due to higher customs/import charges than expected; we reserve the right to deduct all costs incurred from the refund amount.

Workshop Cancellations & Delays

Workshops are non-refundable but are fairly flexible so if you have any questions at all please do get in touch to ask.

 

Requests for date/time changes can be made up to 7 days before the date of your workshop, later requests will be considered on a case by case basis but for the vast majority of situations we'll be able to rearrange for another date.

If a workshop has to be rescheduled due to a situation beyond our control eg. local Covid restrictions, inclement weather conditions etc. then I will work with you to find a new date, you will not lose your place on a workshop!

If you or one of your close contact tests positive for Covid-19 or has contact with someone who suspects they may have Covid-19 in the 10 days before your workshop is due to start please let me know as soon as possible and we can reschedule for a later date. You will not lose your place and there will be no extra charges but I'd like for everyone including myself to feel comfortable and be safe during the workshop.